Managed IT plans & pricing —
clear, local, no surprises.
Pick a managed plan sized to your business, or mix and match individual services. Transparent NZD pricing, a local Paraparaumu team, and a clear quote before any work — no lock-in surprises.
Managed IT plans
Per-device monthly pricing, all incl GST. Every plan is proactive — monitoring, patching, security and support so problems are caught before they stop you. Final plan confirmed after a quick IT needs review.
- IT health monitoring
- Patch management
- Managed antivirus
- Backup monitoring
- Remote support (2 hrs/mo)
- Quarterly IT reviews
- Everything in EssentialCare
- Unlimited remote support
- On-site support (5 hrs/mo)
- Email & web protection
- Monthly reporting
- Bi-annual staff training
- Everything in BusinessGuard
- Advanced security suite (EDR)
- Risk & compliance management
- Local & cloud backup
- Network maintenance
- Weekly reporting
quote
- Tailored mix of all services
- 24/7 support options
- IT consulting & strategy
- Vendor management
- Dedicated account manager
All prices NZD, incl GST. Per-device monthly; mix plans across your fleet. Starting points — final quote confirmed after a quick IT needs review.
Not sure which plan fits?
Tell us your device count and what worries you most — we’ll recommend the right mix, no jargon and no overselling. Most clients start with monitoring + patching and grow from there.
Build your own — optional add-ons
Need a specific service without a full plan? Add any of these à la carte. Per device / month incl GST unless noted.
Managed service add-ons
| Service | From | Bundle / offer |
|---|---|---|
| 24/7 System Health Monitoring | $15 /device/mo | + Patch Management = $20/device |
| Automated Patch Management | $10 /device/mo | — |
| Managed Antivirus | $8 /device/mo | or $80/year |
| Advanced Security Suite (EDR/MDR) | $12 /device/mo | Trial period for new clients |
| Email Protection | $5 /user/mo | Bundle with Web Security |
| Web Security | $6 /user/mo | Bundle with Email Protection |
| Remote IT Support | $10 /device/mo | $45/mo for up to 5 devices · ad-hoc from $60/session |
| On-Site Technical Support | $120 /hour | 5-hour pack = $550 |
| Network Health Maintenance | $20 /device/mo | Includes biannual health report |
| Secure NAS/SAN Backup | $25 /device/mo | Free initial configuration |
| Hybrid Local & Cloud Backup | $30 /device/mo | + NAS/SAN Backup = $50/device |
| Microsoft 365 Licensing Management | $8 /user/mo | Depends on package |
| Comprehensive IT Reporting | $5 wk / $15 mo / $50 yr | Free monthly reporting for new clients |
| Quarterly IT Performance Review | $35 /device/qtr | 50% off the first review |
| Strategic IT Consulting | $150 /hour | First hour $120 for new clients |
| Customised IT Training | $75 /user/session | Bulk session discounts |
| Third-Party Vendor Management | $25 /vendor/mo | — |
| Security / Risk Assessment | By scope | One-off assessment — request a quote |
Managed Antivirus and the Advanced Security Suite (EDR/MDR) are separate tiers — basic protection vs full detection & response.
Labour & one-off services
For work outside a managed plan — builds, setups, repairs and ad-hoc support. All incl GST.
Labour rates
| Service type | Rate |
|---|---|
| Standard — setup, installs, network config | from $90 /hour |
| Advanced / specialised — custom builds, data recovery, complex networks | from $110 /hour |
| On-site — technician comes to you (travel may apply) | from $120 /hour |
| Minimum service charge — 1-hour minimum on call-outs | from $90 |
Build & setup services
| Service | From |
|---|---|
| Device installation & maintenance | from $69 /service |
| Software setup & update support | from $39 /instance |
| Small business network setup | from $149 |
| Remote assistance | from $60 /session |
| Custom PC builds (BuildWise) | by spec |
Custom PCs are quoted to your exact spec — see BuildWise PC Solutions. Repairs are quoted on inspection — see IT Support & Repairs.
Prepaid hours & support agreements
Buy time in advance or lock in ongoing cover for a lower effective rate. All incl GST.
Prepaid hour packs
| Pack | Price | Effective |
|---|---|---|
| 10 hours | $900 | $90/hr |
| 20 hours | $1,740 | $87/hr |
| 40 hours | $3,400 | $85/hr |
Every business is different. We’ll build a support agreement around your team size, devices and response needs — committed plans from $80/hour, with volume savings the more you commit.
Request a tailored quote →Why businesses choose Dignity
Local, honest and predictable — pricing you can plan around.
Local & responsive
NZ-based Paraparaumu team you can actually reach.
Transparent pricing
Clear NZD rates published up front — no mystery quotes.
Security-first
Protection and backup built into every plan, not bolted on.
No surprises
A clear quote you approve before any work begins.
Pricing questions
A few things people ask before they choose a plan.
Is pricing per device or per user?
Managed plans are priced per device per month. Email, web and Microsoft 365 management are priced per user. You can mix plans across your fleet.
Are prices GST-inclusive?
Yes — every price on this page includes GST.
What’s the difference between Managed Antivirus and the Advanced Security Suite?
Managed Antivirus ($8/device) is solid everyday protection. The Advanced Security Suite ($12/device) adds EDR/MDR — active threat detection and response for higher-risk environments.
Do I have to take a full plan?
No. Every service is available à la carte from the add-ons table, or bundled into a plan for a better rate.
How is a custom plan priced?
CustomElite and larger environments are quoted to your exact needs after a short review — no obligation.
Let’s find the right plan for you
Book a free 30-minute IT review or call our NZ team — we’ll map your needs and recommend the best-value mix.